When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it. If HP no longer provides Recovery Media for your model, another site you can check is: If you have trouble finding a phone number, then try: 1 (650) 857-1501. NOTE: After you get through, stay on the line until you are finally able to talk to some one - it can take a while!
If you live elsewhere, contact information is on this page: If you live in the US or Canada, contact information is on this page: Or, if you prefer, you can do the same by contacting HP Customer Service: Click the "+" symbol to expand that entry and click on Order Media for details. If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. It's compact enough to fit in a backpack, yet powerful enough to run all of your essential applications and games. The laptop is the ultimate mobile computer. On your Software and Drivers Download page, select your Operating System and and Version. Best Buy customers often prefer the following products when searching for laptops for pictures. Once there, input your Product name or number. You can look online for Recovery Media starting with the linked paged: You have to order these from HP they can not be downloaded.
In some cases, you may be able to order a USB stick instead of disks. HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. To get their OEM version, you have to purchase something known as HP Recovery Media. you can't - because HP does not make their OEM Windows images available for download.
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